Returns & Exchanges
At Touch925, we want you to love every piece of silver jewellery you purchase. If you are not completely satisfied, we offer a seamless 14-day return and exchange policy for all unworn items in their original packaging.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 14 days of delivery.
Quality Inspection
Ensure the jewellery is in its original condition, including the authenticity certificate and branded box, to qualify for a full refund or replacement.
Secure Packaging
Carefully pack the items in the original shipping box to prevent damage during transit and attach the prepaid return shipping label provided via email.
Refund Processing
Once our artisans verify the return, your refund will be processed to your original payment method or your exchange item will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing